Archive for the ‘Practical Steps Toward Dialogue’ Category
Lately I’ve been writing about civic infrastructure here.
Civic what now, you say? Don’t worry; it’s still a new term. If, however, you’re seriously interested in dialogue, you’ll want to know about civic infrastructure, as there’s a ton of buzz in the field about it these days.
Think of it this way. Every town or city needs physical infrastructure: roads, bridges, water mains, sewage lines, power transmission, etc. Similarly, every town or city needs civic infrastructure: community groups, meetings, activities, etc., that bring people together to address their challenges.
In other words, civic infrastructure brings people together for dialogue.
That’s what happened with Columbia Parents for Public Schools (CPPS). The public schools in Columbia, Missouri, enjoyed a stellar reputation until the late 1990s, when that perception came under attack from several quarters. CPPS was founded to restore the schools’ image and, as part of that, to foster dialogue among people across local constituencies. The resulting success has made CPPS a model of how civic infrastructure can enhance dialogue—and, in the process, move a city forward.
You can read the full story on the blog of CommunityMatters, a partnership that equips cities and towns to re-create themselves, strengthen their places, and inspire change. It’s the first in a series I’ll be writing there about examples of this critical piece of creating dialogue. Have a look.
Two wildly different stories from last weekend, and what they might teach us about dialogue:
The introverts’ lunch. I just spent four days in Chicago at Live It Out, the 2014 conference of the Gay Christian Network. The structure of this conference was unusual: the occasional plenary session or workshop block surrounded by large swaths of time to connect with others in the LGBTQIA community.
Something about this format played right into my limitations. My inner introvert simply couldn’t figure out how to flow with the informality of it all. I felt lost and awkward and unsure how to proceed.
Thank God for the whiteboards. Anyone could pick up a magic marker and scrawl out a message, invitation, tip, or what have you on these boards. Many established groups had posted their get-togethers.
Inspired (quite literally, I believe), I posted the suggestion of an introverts’ lunch.
Apparently it caught the eye of other introverts: when lunchtime came, and I arrived at the designated meeting place, four people were waiting. We had a wonderful time at the Rockit Bar & Grill. (Travel tip: if you like butternut squash soup, you must try Rockit’s.) Contrary to stereotypes of introversion, the conversation never flagged. And somehow, from that lunch, I gathered whatever it took to flow with the rest of the conference.
Shoeshine Ken. There’s something about Chicago’s street people that I’ve missed in other major cities: rather than beg, a number of them sell. One (may or may not have been a street person, but he approached me on the street) sold me his demo hip-hop CD. Another asked me to buy postcards to fund a mission.
And then, walking down Michigan Avenue, I heard this gravelly voice remarking on my boots and how I should clean them. Before I knew it, Shoeshine Ken had squirted some lotion on my footwear and was telling me, alternately, about his life and the need for good shoe care.
I know, I know. You’re “supposed to” ignore these folks. But if I had, I would have missed one of the richest experiences of my weekend. For about 20 minutes, Ken and I talked about the geography of being homeless in Chicago. I heard about Lower Wacker (under which many people sleep at night), social services for homeless people, the value of a good heating grate in subzero weather, and how Ken plies his trade where many wealthy people and their shine-eligible shoes pass by.
So here’s what these stories are teaching me to do:
- Talk with anyone. Everyone. The famous conference speaker has something to teach us, to be sure. But so does the hesitant introvert, the young person wrestling with gender identity, the homeless entrepreneur. Yes, there can be safety issues, and one should keep oneself safe. But if you can manage it, don’t let the opportunity pass by.
- Find a way that works for you. In many situations, it’s not just about screwing up courage to talk with people or join a group lunch or what have you. More often it’s about creating structures, like the introverts’ lunch, where dialogue can take root. These structures can be practical, like strategies, or they can be internal, like the transformation of our hearts toward curiosity and compassion.
That second point teaches me something else too: something broader. Dialogue is difficult. Life is difficult. Sometimes, like many homeless people, we can do very little on our own to improve our situations. But sometimes—as with me and my introverts’ lunch, or Ken and his shoeshine business, or adversaries in a delicate dialogue—we can do something. And that something can occasionally make a big impact.
It’s the beauty of our species: our innate ability to do things—things that foster not only dialogue, but the fruitfulness of our lives.
It doesn’t feel good to criticize The PBS NewsHour. The program is one of my favorite sources of news and insight; the producers take extraordinary care in selecting guests for each segment, bringing together experts that together present a careful, balanced, in-depth analysis.
This past Friday, though, one segment disturbed me—and, in the process, served to remind me of the need for a “balanced media diet.”
The story concerned the recent violence in Iraq’s Anbar province, and the role of al-Qaeda therein. I was delighted with their choice of guests: former U.S. Ambassador to Iraq Ryan Crocker and former Marine Captain Bing West, who spent a great deal time in Anbar and has written extensively on the war.
The longer they talked, though, the less I could escape the nagging sense that a huge part of the story was missing.
This nagging sense didn’t come in a vacuum. Last September, at a conference on communication and conflict, I heard a penetrating analysis by Ahmed Hassin, a researcher at Australia’s Deakin University, on the role of traditional clans in supporting the nascent democracy in Iraq. Ahmed’s presentation astounded me with a level of nuance that is almost impossible to find in American reporting on the Middle East.
That nuance haunted me as I listened to the NewsHour guests. So I decided to take a look at Iraqi news sources to see what they had to say.
Sure enough, there was a lot more to this story than met the eye.
Crocker and West spoke confidently about al-Qaeda overplaying its hand, the clans united against al-Qaeda, and even “good guys” and “bad guys.” Aswat al Iraq and Iraq Daily described Sunni-Shiite tensions over the lack of Sunni representation in government, security forces’ breakup of a Sunni protest site, the resignation of 44 Members of Parliament over said breakup, etc.
Were Crocker and West wrong? Not necessarily. It’s hard to dispute calling al-Qaeda “the bad guys,” of course. Widespread clan resistance to al-Qaeda may still be in place. Still, the Iraqi news media made it clear that the situation is more nuanced—and perhaps less boldly optimistic—than the NewsHour guests described it.
The point here is not so much to sort out the “real story” in this specific situation as it is to point out the value of the “balanced media diet”: news from sources diverse in terms of geography, nationality, political orientation, culture, even ethnicity and gender. When we absorb this diversity of news, we see that few stories are as simple as one news segment from a single source will make them appear. Certainly few stories are as simple as partisans make them out to be.
Once we see the depth and nuance behind an issue, we realize what we know and, more important, how much we don’t know. This realization, in turn, can fuel our curiosity—and our willingness to hear others whose views may not be the same as ours. Over time, we start looking for depth and nuance in other issues, which gives rise to nagging discomfort like the type I felt during the NewsHour segment.
Have you ever noticed this? Did a news story leave you with the feeling that something was wrong, or at least incomplete? Feel free to share your story here.
Maybe it’s that I’m reading Alice Walker’s incredible The Color Purple just as the commentary around Trayvon Martin has taken center stage again. Whatever the reason, the loud, angry cacophony about race in America has cut me to the heart—and rattled my cage.
Like many white people, I first grew aware of this cacophony because of the O. J. Simpson verdict, with the stark difference in interpretation of the evidence along racial lines. Since then I’ve read some, listened to wisdom from some great thinkers (like Judith Katz, a pioneer of the idea of white awareness), and have some grasp of what I should do and how I should think around this issue.
The shoulds can be useful guides. Ultimately, though, whatever I do and think has to come from me—from my deepest self. I am just starting to glimpse what that is. And one part of it may be helpful to white Americans like me who are struggling to understand, on a heart and gut level, the dimensions of the conversation on race.
So, white Americans, here’s an idea to chew on:
Each of us grows up with a story. It tells us who we are, who our family is, and particularly what our society is and how it works. For those of us with things in common, our stories hold some things in common—especially about society.
This is true of us as white people. We’ve learned that the policeman is our friend. We know that there are no limits to how far you can go or what you can do. We’ve heard that we live in a post-racial society.
That is our story.
Over the years, we have heard it a lot. So often, in fact, that for us it becomes a given. It is no longer a story about reality; we think it is reality—“the way things are.”
Then we get the O. J. trial. And Trayvon Martin. And suddenly we see that at least one other group of people—African Americans—has a different story. On many points, their story contradicts our story.
All this is indisputable.
The question is what we do with it. And for people of dialogue, the answer is surprisingly clear.
As people of dialogue, we know that each of us is exactly one person among billions, with one person’s perspective among billions. Our knowledge is fantastically limited, our ability to be certain even more so. Those simple facts drive me into dialogue with you—because if I know so little, I want to hear what you know, so together we may get closer: to the truth of the situation, to a way forward, to mutual understanding.
In this case, as white people of dialogue, what we do next is listen. Long, intently, without interrupting.
This is particularly important in the U.S., where the dominant story—the white story—so often drowns out the other stories. Where for large swaths of our history as a nation, those other stories were seen as nearly sacrilegious, and their storytellers threats.
How do we start to listen? As my friend Paige Baker has pointed out to me, volumes have been written about these other stories. It behooves me to read them. I need giant portions of Alice Walker and Maya Angelou and others like them.
I think dialogue as a habit of the heart can play an important role here. As white Americans, we have heard our story for many years. It will take years for us to absorb the other stories. That calls for an inner orientation toward listening that enables a continual readiness. Whenever the conversation comes up—with a friend, in the media, wherever—we are ready to listen because our whole selves are tuned that way.
So. Can we listen for a while? A long while? Do you see the value?
Somewhere around fifth grade, our class had a unit on “being a good listener.” I think it lasted a week. Now, in contrast, I’m starting to think we can never learn enough about listening—or listen as deeply as we could.
This idea started emerging a few weeks ago, during the 34th annual convention of the International Listening Association. Surely there was a lot to learn, with sessions on pre-listening (that was the session I co-facilitated with author Kay Lindahl), listening in education and healthcare, listening across cultures, the measurement of listening, cognitive processes, and other topics. Academic papers were read, capstone presentations presented, meditation practiced, and participants sent out to a nearby park to offer “Free Listening” to passers-by.
Since listening plays an indispensable role in dialogue, and I’ve been practicing dialogue for years, I think of myself as a good listener. Still, this conference deepened my approach to listening—and taught me several other lessons as well. A few of my personal highlights:
- In An Introduction to Compassionate Listening, I heard about—and experienced—attentive listening taken to an entirely new level. We listened with our hands on our hearts, to remind us continually of the source of listening with compassion. We fixed our gaze on another person and listened with full focus, dispensing with any reaction whatever (even the head nod). We heard of a facilitator’s upcoming life decision and spoke what we heard of her situation, feelings, and values.
- In our session, I was reminded that nothing is as important as what happens during the session, in that room, at that time. The first two parts of our presentation (about contemplation and reflection to prepare our souls for listening) ran long, so I had to jettison a third part for which I’d prepared extensively. No matter. What actually happened—what we as a group created in that session—was far more fruitful than anything I could script.
- In Listening through Strategic Questioning, I got healed—I think. Rick Bommelje, president of the Leadership & Listening Institute at Rollins College, facilitated a session in which we practiced asking “honest, open questions” of one another: questions to which the questioner cannot possibly know the answer, questions designed to facilitate the hearer’s listening to her “inner teacher.” In a small group, I spoke openly of the doubt that has plagued me continually over the past several years. Somehow, giving voice to this doubt, and pondering the questions that followed, have replaced the doubt with a confidence I had not known before. Talk about power.
How much difference can one conference make? Since ILA, I find myself saying less—and stopping when my “inner teacher” tells me I have taken up my share of the airwaves. I find myself listening without response, posing open and honest questions, focusing more intently on everyone and everything around me. I have done most of these things before. I am doing them more consistently now.
What is the most powerful experience you have had while listening, or being listened to? Please feel free to share them here or on Facebook.
I’m trying out a new meditation exercise. If you like, give it a whirl, and see what you think.
Prepare for meditation in the usual way. Sit comfortably, eyes open or closed. Take a few deep breaths. Inhale. Exhale. Let your mind go blank.
Now, focus your attention on someone who drives you berserk.
It could be someone you know personally, someone in the media…whoever. The key is to simply observe that person. If you start to judge her or his opinions, marshal counterarguments, or feel your blood pressure rise, note it, and let it go.
If extraneous thoughts arise, note them too, and let them go. If they keep returning, pay attention. Someone may be trying to tell you something.
I tried this exercise for the first time at the 34th annual convention of the International Listening Association, where I had the privilege of presenting with listening expert and friend Kay Lindahl. During the session, we ran a 10-minute meditation period in which participants could focus their attention in one of several directions. A few people tried the exercise above, and the results (like so many things at this conference) were deeply satisfying.
One participant spoke of an adversary at work, and how observing him in the meditation raised open, honest questions about why he was so confrontational. Another participant described an obnoxious client and how the meditation framed the issue at hand (he saw the conflict as standing at the gates of hell).
Meanwhile, I focused on someone who has encroached substantially on my personal space. The desire of my heart is to extend compassion to this person, but in the meditation I confronted my inability to do so, due to my standard response to encroachment: to push away. I wondered if there was another way into that compassion.
In each case, the meditation began to break up logjams, however large or small. I wonder if that’s the value of it: it surfaces our emotional reactions to the adversary, the conditions of mind and spirit that block us from connecting with that person, new insights about the conflict that ease our hostility and move us toward alternatives for approaching it.
At any rate, I offer it to you as a possible tool toward inner transformation, and from there to reconciliation. If you use it, I’d love to hear about your experiences. Feel free to share them here, on my Facebook page, or via direct contact.
Last month I wrote about thinking from within someone else’s perspective. This, from my view, is the next step beyond deep, open-hearted listening in dialogue: it shows the highest respect for others by actively engaging their values and beliefs. In other words, we get inside their heads to understand and empathize.
To get to this place, I have used what I’m calling a “glimpse of empathy.” Let’s say my dialogue partner is trying to communicate the emotional impact of an issue that’s important to her. I don’t feel that way about that issue. But I have felt that way—in another context, perhaps at another level of intensity—somewhere else. Visiting that emotional space within me gives me a tiny glimpse of what she must be feeling. That glimpse enables me to empathize.
An example may help. Recently I jumped into an extraordinary online conversation that touched on living as a member of a historically oppressed group, particularly women and people of color. As a white man, I can listen deeply and open-heartedly to the experience of people in these groups, but it is impossible for me to fully grasp, to the depths of my soul, what that experience must be like.
Not long after, someone asked me about the experience of living as a more or less moderate-progressive Episcopalian in a ruggedly conservative diocese. It is difficult and sometimes painful. I have attended diocesan conventions knowing that none of the resolutions dear to my heart would be passed. I have been told—respectfully—that I cannot lead a workshop because I am not conservative. My chances of holding a diocesan office and contributing on that level are zero. While I’ve built some satisfying relationships at convention, I feel a profound sense of otherness, of not belonging.
I wondered whether this—in some very small, very limited way—was what oppression felt like. That was my glimpse of empathy.
Now allow me to admit something. I’m not sure about this glimpse-of-empathy business. And I’d like to hear your thoughts.
On the one hand, glimpses of empathy should be handled with extraordinary care. I should never assume that, just because I’ve felt excluded at a diocesan convention, I “know what it’s like to be oppressed” as a woman or a person of color. I will never “know what it’s like”—the fear and pervasiveness and powerlessness of oppression.
Moreover, I wouldn’t want to communicate anything approaching “I know what it’s like” to my dialogue partner. She would likely take it as arrogance, and rightly so. The dialogue would suffer and perhaps break down.
On the other hand, glimpses of empathy have the potential to be extraordinarily powerful in advancing both dialogue and solidarity. If we can find some emotional/experiential foothold within ourselves to begin to identify with others—however small that foothold is—we can appreciate their experience and their mindsets from within ourselves. In doing so, we build a bond that could be very difficult to break. Our perspective on the world opens wider. Every time that happens, the capacity for opening still wider, for empathizing with still more people, grows.
Perhaps we can even put this glimpse of empathy before our dialogue partner for verification. It would require humility: not “I know what it’s like” but rather “I’ve had this experience. It’s not even close to what you’ve experienced, but I wonder if it can help me start empathizing with what you’re saying. What do you think?”
We can never “know what it’s like.” We can begin to get a tiny glimpse of what it’s like. I think this glimpse of empathy can help us do so. What do you think?
You may have seen this on the news. Would you like to join me in an online dialogue about it?
Yesterday, in hosting the day-long National Conference on Mental Health, the White House advanced its multi-pronged initiative to raise awareness of—and remove the stigma from—mental illness. The initiative includes, among other elements, a new website (mentalhealth.gov) that points to resources for people with mental illness and shares success stories.
There’s also a dialogue going on. That’s where you and I come in.
Creating Community Solutions is a series of events around the U.S. that will allow people to engage in discussion and action on mental health issues. Part of this dialogue is taking place online now. I’m helping to moderate the conversation in which people share their experiences with mental health.
Already we’ve had people share some powerful stories about mental illness. We’ve heard one woman’s lessons learned from wrestling with bipolar disorder, the challenges for students facing their first days of college, and the tale of an RN that showed an eighth-grade class the link between mental illness and homelessness.
You may have something to say about mental health. If you do, I would love to hear your voice in these conversations. Start by registering for The Civic Commons website (the host for this and many other conversations) and then come on over to http://theciviccommons.com/issues/mental-health-initiative.
For me, this is personal: I’ve wrestled with mental health issues all my adult life, so the chance to move this dialogue forward is near and dear to my heart. Do feel free to join me there.
I am a leader in my worship community who deals with many volunteers. Occasionally I run into someone who says, “If we go in this direction, I’ll have no choice but to leave.” How can I deal with this situation? Is there a dialogic way to do so?
A while back, I posted this question, invited you to respond, and told you I’d share how I answered it. (My apologies to anyone who was waiting eagerly. No excuses; life simply got in the way.)
I am here now to tell you that I answered it wrong.
For some reason, the question hit an emotional trigger with me. I could feel myself seethe a bit as I called the statement like this “emotional blackmail” and suggested that the questioner just let the person leave. Yikes. Down, boy.
I wasn’t entirely wrong. Some people do use this tactic as emotional blackmail. But many others come to “I’m leaving” from an entirely different place.
Often that place involves deeply held convictions. People on both sides of the debate over same-sex marriage may find themselves in worship communities that do not support them. A business leader may see her organization headed in one direction and her heart (or her calling) in another. A woman who is committed to raising children suddenly discovers that her life partner has decided he doesn’t want them. People in situations like these, I think, do well by themselves and others by being clear and upfront: “If we go in this direction, I’ll have no choice but to leave.”
If you’re on the receiving end of that statement, however, what do you do?
The better angels of my nature suggest the use of “gentle questions”: inquiries that empower the person to tell her story, explain the nuances behind her convictions, and explore next steps—all asked with honor and reverence for her integrity. These questions should carry the sense of “Wow. That’s fascinating. Tell me how you got there”: questions like what in your life brought you to that idea? What has made it so fundamental to you? How have you been able to live with the tension until now?
The ideal situation—and this is the hardest part—is to ask the questions with the other’s welfare uppermost in one’s mind and heart. In some cases, like the couple with fundamental differences about children, this may be well nigh impossible. In others, though, there’s a temptation to hold on to that person for personal or organizational reasons: the church needs your leadership and spiritual depth, the organization can’t go forward without you.
This, I think, is part of the value of dialogue as a habit of the heart: the inner transformation that we do in the “work of the soul” allows us to relax our grip on these people and their contributions.
It’s possible that the conversation may turn up a third path—a way in which the person can maintain her integrity and yet continue to live into the situation. Wonderful. The mistake, however, is to try steering the conversation that way.
Does all this make sense to you? How would you approach it differently? Please let me know, either here or on Facebook. I’d love to hear from you.
One great joy of writing a book, from my perspective, is speaking about it at various venues and hearing the wisdom of the people who attend. In the five months since Why Can’t We Talk? was published, I have run into some very intelligent people who have thrown me some very hard questions. Sometimes the topic was something dear to my heart, and I had a ready answer. Other times I had nothing.
So let’s try something new here—a real live book giveaway.
Every now and then, I’ll feature one of these hard questions here. You post your answers in the Comments section below (or on my Facebook page). Then, the next time I post, I’ll share how I answered the question—and give away a free copy of Why Can’t We Talk? to someone chosen at random who:
- Provides a comment on the question below (something more than “I agree”), and
- Subscribes to my e-newsletter (via the “Get dialogue news by email” box to the left).
Please subscribe and make your comments by next Tuesday (March 19) at 8:00 a.m. ET.
OK. Ready? Here’s the first question:
I am a leader in my worship community who deals with many volunteers. Occasionally I run into someone who says, “If we go in this direction, I’ll have no choice but to leave.” How can I deal with this situation? Is there a dialogic way to do so?
Program note: If you are in or around Boston this weekend—specifically, somewhere near Taunton, Massachusetts—please feel free to come see me on the Great Taunton Mini-Book Tour. I would love to see you there! Schedule:
- 9:00 a.m. on the radio (WVBF 1530AM)
- 2:00 p.m. at Readmore Bookstore
- 7:00 p.m. at the First Parish Church in Taunton (UU)
Visit the Facebook page for the church event here.