Posts Tagged ‘dialogue’
This isn’t about aural listening per se, but I think the lesson still applies.
Today my church’s lectionary (a fixed order of sacred texts for each day of the year) prescribed the reading of Matthew 19:1-12, in which Jesus speaks out on divorce. In keeping with the monastic tradition that I’m associated with, Igive these lectionary passages a slow, contemplative reading, listening to how the passage speaks to my heart more than my head.
The first time through, the liturgy from weddings past echoed in my mind: “That which God hath joined together, let no man put asunder.” The second time through, I heard what I’ve always heard in this passage: Jesus holds marriage as sacred, regards divorce as a necessary evil, and has some tough words about remarrying—the sort of thing that does not go down well when your country’s divorce rate hovers around 40 percent.
Something, though, made me linger.
As I wandered through a third time, another insight emerged. Nearly every reference has to do with a man divorcing his wife—not the other way around. As noted in Breakthrough: The Bible for Young Catholics, “Women in Jesus’ culture had very few rights and were basically considered the property of their husbands.” A divorced woman would have been extremely vulnerable economically and socially.
Maybe this passage isn’t about divorce in general, then. Maybe it’s about men and the imperative for them to treat their partners with reverence—along with the implicit message that the women they thought were their property really are much more.
So which interpretation is correct? Both? Neither? I can’t tell you for sure—even the notes in my Bibles don’t agree. The point here, though, is this:
There’s a risk in thinking we’ve listened enough. Just when we think we “get it”—whether “it” is the meaning of a familiar sacred text, the situation of a friend in crisis, or the experience of historically oppressed groups—we may suddenly stumble upon a deeper perspective, or a whole new level of nuance, or a different side to the issue that has completely escaped us. Which calls us to listen first, last, and always.
In any isolated instance, of course, we may have to wrap up our listening for reasons of time or schedule. But we’re on thin ice in thinking we’ve “arrived” at enlightenment on any given issue and therefore need listen no more.
As you’ve probably noticed, I’ve been away from this page for a couple of months. One reason for that involves a difficult experience that I’m starting to think—and write—my way through; you’ll see more on that in cyberspace over the next weeks and months. Another reason has to do with the strategic planning I’ve been doing with regard to The Dialogue Venture. As a result of that planning, you will probably see more of me in places like HuffPost Religion and, I hope, the Christian Century blog (my first post for them—yay!—is here) and the Doing Dialogue blog for the Public Conversations Project and various other places. Because I’m only one person, though, that means I’ll be blogging here on an occasional basis rather than the weekly or biweekly articles I’ve posted till now. Please feel welcome to stay in touch, watch this page, and check my screed elsewhere on the web too.
Think of something you accept as a given: a universal truth, “just the way it is.”
Now ask yourself this: is there any chance that your given is not universal? What would it take to make you see it differently? What might happen if you did?
At the beginning of this month, I had the pleasure of attending the 3rd Global Conference on Communication and Conflict, sponsored by Inter-Disciplinary.Net. About 25 scholars came and presented from all over the world. We heard about topics from media in Brazil to terrorism in Indonesia, from active listening techniques to the role of the human heart in communication. It was brilliant, warm, and collegial.
And it challenged some of my universals in ways I never could have anticipated. Consider these tidbits:
- Remember the flap over Somali pirates a few years back? (If you don’t, you soon will, given the upcoming movie.) If ever there were a clear case of good vs. evil, this was it, right? Not so fast: according to Sarah Craze of the University of Melbourne (Australia), the pirates see themselves not as raiding on the high seas, but rather as safeguarding the marine rights and economic security of their clans in a stateless society. Most telling is the Somali word for these “pirates,” which translates to something like “coast guard.”
- For those of us in the U.S., it is easy to hear “Arab tribes” and immediately add the word warring—as if warring is all Arab tribes did. But Ahmed Hassin, who teaches at Deakin University, detailed the essential role of Iraqi tribes in managing conflict and preserving what stability there is in the country after the 2003 U.S. invasion.
- Richard Harris of Japan’s Chukyo University spoke about the spaces—physical, cultural, geographic, etc.—in which communication takes place. In the process, he discussed profound variations among regional understandings of what we might think of as givens. Take, for instance, the concept of home: for billions of people, it’s not a single-nuclear-family dwelling with a dog and a yard.
It is tempting to read these papers and wonder whether the whole notion of universals is obsolete. Personally, I wouldn’t go that far. The overwhelming majority of the world, for instance, has come to the point of asserting that murder, human sacrifice, and slavery are wrong. Monastics and mystics across many traditions seem to agree that compassion, self-giving, and a concern with equity lie at the heart of the divine essence. Neither of these examples is ironclad, but they are enough, I think, to render “everything is relative” overly simplistic.
The point here, though, is that there are fewer universals than we think. And few things open our eyes to this more convincingly than dialogue across boundaries of culture, geography, ethnicity, and faith. The encounter with something radically different from our own world, when heard open-heartedly, can dislodge us from our certainties. We realize that “even where I am sure, I could be wrong.”
Once that door to uncertainty cracks open, we can suddenly hear our dialogue partner’s radically different viewpoint clearly. More than that, we want to hear it clearly. We are poised to hear her explanation, what she might have to say, what ramifications may arise, how it might affect or expand our own wisdom. It is an exhilarating moment if we let it be.
It is not easy to react this way. But it is tremendously rewarding. And the connections it creates can lead to mutual understanding, a slightly better understanding of the truth, and one extra brick in the foundation of peacemaking across divides.
I cherish the difficult questions that readers and listeners raise. Occasionally, though, a question goes from difficult to cringeworthy, and it takes me to places I don’t want to go.
A listener to my New Dimensions radio interview posed one of these queries:
What if the two different opinions [in a dialogue] are at such intense odds with each other that there can be no middle ground to achieve any sort of mutual progress? For instance if I were speaking to an individual who was a member of NAMBLA, there would be zero desire to understand his position more deeply. It’s wrong, whatever his position is…period.
I had never heard of NAMBLA, so I did an online search and found myself face-to-face with the North American Man-Boy Love Association. That’s when I cringed. YIKES. Talk about pushing the point.
Truth be told, I’m not ready for a dialogue on this topic. For one thing, a central practice related to this organization is illegal throughout the U.S. For another, the whole topic strikes a lot of raw nerves for me, including some from my faith tradition. My book includes a couple of chapters on when dialogue fails—or, perhaps better, when we fail at dialogue—and for me, this may be an example of failure.
So is the questioner right? Is zero dialogue on this topic the way to go here? Is zero dialogue with such a person the way to go? At all times, in all places, for all people? I’m still not sure. Here’s the gist of my response:
Yes, particularly from the vantage point of a worldview such as Christianity, some things are wrong. More broadly, there’s a general (if not universal) consensus about the evil of certain actions: murder comes to mind. With that baseline, I still see value in dialogue even with people whose practices and opinions are noxious to us, for a few reasons:
- We can disagree vehemently on one issue and yet agree—and even work together—on other issues. If our NAMBLA member had a wealth of knowledge on providing services to the homeless, and I was passionate about homeless issues, would it not be worth exploring whether we could collaborate despite our differences over NAMBLA?
- Dialogue allows us to understand what we oppose in greater depth—and thus oppose it more persuasively and more effectively. However, that leads us to the next point (and hear me correctly here):
- Truth isn’t always what we think it is. Remember when faithful Christians thought the holy words of Scripture approved the practice of slavery, or the subjugation of women? Now, I don’t ever want to come out of a dialogue with, say, Bashir Assad thinking that the use of chemical weapons is a good thing. But there are many other instances in which authentic dialogue, where we listen to the other person openheartedly, can move us closer to a greater understanding of the truth—whether or not that truth is what the other person is saying.
- We dialogue with other people because, no matter how noxious their opinions, we share at least one common bond with them: we are all human beings, worthy of being valued in our humanness as God’s creatures. Here the command of Jesus to “love [even] our enemies” is evident in all its implications—from the profound depth of its compassion to its equally profound capacity to make us squirm.
I can’t say that these points leave me in a comfortable space—not in this instance, anyway. But dialogue has never promised us comfort and ease. It does offer a way forward with our fellow human beings, however right, wrong, or otherwise they may be. It offers a way to practice the most fundamental imperative of nearly every wisdom tradition: compassion.
I had a great blog post planned for this week—until a quote from a friend got in the way.
If you’ve read my book or other things from me, you probably know what I think about our most cherished convictions. We invest a lot of our lives in forming them. They guide us as we try to navigate through life. They may well reflect a piece of Reality and, as such, must be taken seriously.
But ultimately, we are one person among billions, with one set of convictions among billions. Our ability to know The Truth as a whole, on our own, is negligible. So when we enter into dialogue, we set aside those convictions—at least temporarily—to open ourselves fully to hearing the truth that the other has to offer. On a grander scale, holding our convictions lightly enables us to listen more open-heartedly to Reality as a whole, which in turn aligns our deepest selves toward that Reality.
I’ve said all this before, but then, today, a friend sent me a quote from Thomas Merton—Trappist monk, prodigious writer, and towering intellect on the contemplative life. In his book Thoughts in Solitude, he wrote the following. The first two sentences relate directly to holding things lightly; see what you can make out of the rest of the quote.
We cannot see things in perspective until we cease to hug them to our own bosom. When we let go of them we begin to appreciate them as they really are. Only then can we begin to see God in them. Not until we find Him in them, can we start on the road of dark contemplation at whose end we shall be able to find them in Him.
What thoughts does this quote bring up for you?
Maybe it’s that I’m reading Alice Walker’s incredible The Color Purple just as the commentary around Trayvon Martin has taken center stage again. Whatever the reason, the loud, angry cacophony about race in America has cut me to the heart—and rattled my cage.
Like many white people, I first grew aware of this cacophony because of the O. J. Simpson verdict, with the stark difference in interpretation of the evidence along racial lines. Since then I’ve read some, listened to wisdom from some great thinkers (like Judith Katz, a pioneer of the idea of white awareness), and have some grasp of what I should do and how I should think around this issue.
The shoulds can be useful guides. Ultimately, though, whatever I do and think has to come from me—from my deepest self. I am just starting to glimpse what that is. And one part of it may be helpful to white Americans like me who are struggling to understand, on a heart and gut level, the dimensions of the conversation on race.
So, white Americans, here’s an idea to chew on:
Each of us grows up with a story. It tells us who we are, who our family is, and particularly what our society is and how it works. For those of us with things in common, our stories hold some things in common—especially about society.
This is true of us as white people. We’ve learned that the policeman is our friend. We know that there are no limits to how far you can go or what you can do. We’ve heard that we live in a post-racial society.
That is our story.
Over the years, we have heard it a lot. So often, in fact, that for us it becomes a given. It is no longer a story about reality; we think it is reality—“the way things are.”
Then we get the O. J. trial. And Trayvon Martin. And suddenly we see that at least one other group of people—African Americans—has a different story. On many points, their story contradicts our story.
All this is indisputable.
The question is what we do with it. And for people of dialogue, the answer is surprisingly clear.
As people of dialogue, we know that each of us is exactly one person among billions, with one person’s perspective among billions. Our knowledge is fantastically limited, our ability to be certain even more so. Those simple facts drive me into dialogue with you—because if I know so little, I want to hear what you know, so together we may get closer: to the truth of the situation, to a way forward, to mutual understanding.
In this case, as white people of dialogue, what we do next is listen. Long, intently, without interrupting.
This is particularly important in the U.S., where the dominant story—the white story—so often drowns out the other stories. Where for large swaths of our history as a nation, those other stories were seen as nearly sacrilegious, and their storytellers threats.
How do we start to listen? As my friend Paige Baker has pointed out to me, volumes have been written about these other stories. It behooves me to read them. I need giant portions of Alice Walker and Maya Angelou and others like them.
I think dialogue as a habit of the heart can play an important role here. As white Americans, we have heard our story for many years. It will take years for us to absorb the other stories. That calls for an inner orientation toward listening that enables a continual readiness. Whenever the conversation comes up—with a friend, in the media, wherever—we are ready to listen because our whole selves are tuned that way.
So. Can we listen for a while? A long while? Do you see the value?
Somewhere around fifth grade, our class had a unit on “being a good listener.” I think it lasted a week. Now, in contrast, I’m starting to think we can never learn enough about listening—or listen as deeply as we could.
This idea started emerging a few weeks ago, during the 34th annual convention of the International Listening Association. Surely there was a lot to learn, with sessions on pre-listening (that was the session I co-facilitated with author Kay Lindahl), listening in education and healthcare, listening across cultures, the measurement of listening, cognitive processes, and other topics. Academic papers were read, capstone presentations presented, meditation practiced, and participants sent out to a nearby park to offer “Free Listening” to passers-by.
Since listening plays an indispensable role in dialogue, and I’ve been practicing dialogue for years, I think of myself as a good listener. Still, this conference deepened my approach to listening—and taught me several other lessons as well. A few of my personal highlights:
- In An Introduction to Compassionate Listening, I heard about—and experienced—attentive listening taken to an entirely new level. We listened with our hands on our hearts, to remind us continually of the source of listening with compassion. We fixed our gaze on another person and listened with full focus, dispensing with any reaction whatever (even the head nod). We heard of a facilitator’s upcoming life decision and spoke what we heard of her situation, feelings, and values.
- In our session, I was reminded that nothing is as important as what happens during the session, in that room, at that time. The first two parts of our presentation (about contemplation and reflection to prepare our souls for listening) ran long, so I had to jettison a third part for which I’d prepared extensively. No matter. What actually happened—what we as a group created in that session—was far more fruitful than anything I could script.
- In Listening through Strategic Questioning, I got healed—I think. Rick Bommelje, president of the Leadership & Listening Institute at Rollins College, facilitated a session in which we practiced asking “honest, open questions” of one another: questions to which the questioner cannot possibly know the answer, questions designed to facilitate the hearer’s listening to her “inner teacher.” In a small group, I spoke openly of the doubt that has plagued me continually over the past several years. Somehow, giving voice to this doubt, and pondering the questions that followed, have replaced the doubt with a confidence I had not known before. Talk about power.
How much difference can one conference make? Since ILA, I find myself saying less—and stopping when my “inner teacher” tells me I have taken up my share of the airwaves. I find myself listening without response, posing open and honest questions, focusing more intently on everyone and everything around me. I have done most of these things before. I am doing them more consistently now.
What is the most powerful experience you have had while listening, or being listened to? Please feel free to share them here or on Facebook.
I’m trying out a new meditation exercise. If you like, give it a whirl, and see what you think.
Prepare for meditation in the usual way. Sit comfortably, eyes open or closed. Take a few deep breaths. Inhale. Exhale. Let your mind go blank.
Now, focus your attention on someone who drives you berserk.
It could be someone you know personally, someone in the media…whoever. The key is to simply observe that person. If you start to judge her or his opinions, marshal counterarguments, or feel your blood pressure rise, note it, and let it go.
If extraneous thoughts arise, note them too, and let them go. If they keep returning, pay attention. Someone may be trying to tell you something.
I tried this exercise for the first time at the 34th annual convention of the International Listening Association, where I had the privilege of presenting with listening expert and friend Kay Lindahl. During the session, we ran a 10-minute meditation period in which participants could focus their attention in one of several directions. A few people tried the exercise above, and the results (like so many things at this conference) were deeply satisfying.
One participant spoke of an adversary at work, and how observing him in the meditation raised open, honest questions about why he was so confrontational. Another participant described an obnoxious client and how the meditation framed the issue at hand (he saw the conflict as standing at the gates of hell).
Meanwhile, I focused on someone who has encroached substantially on my personal space. The desire of my heart is to extend compassion to this person, but in the meditation I confronted my inability to do so, due to my standard response to encroachment: to push away. I wondered if there was another way into that compassion.
In each case, the meditation began to break up logjams, however large or small. I wonder if that’s the value of it: it surfaces our emotional reactions to the adversary, the conditions of mind and spirit that block us from connecting with that person, new insights about the conflict that ease our hostility and move us toward alternatives for approaching it.
At any rate, I offer it to you as a possible tool toward inner transformation, and from there to reconciliation. If you use it, I’d love to hear about your experiences. Feel free to share them here, on my Facebook page, or via direct contact.
Last month I wrote about thinking from within someone else’s perspective. This, from my view, is the next step beyond deep, open-hearted listening in dialogue: it shows the highest respect for others by actively engaging their values and beliefs. In other words, we get inside their heads to understand and empathize.
To get to this place, I have used what I’m calling a “glimpse of empathy.” Let’s say my dialogue partner is trying to communicate the emotional impact of an issue that’s important to her. I don’t feel that way about that issue. But I have felt that way—in another context, perhaps at another level of intensity—somewhere else. Visiting that emotional space within me gives me a tiny glimpse of what she must be feeling. That glimpse enables me to empathize.
An example may help. Recently I jumped into an extraordinary online conversation that touched on living as a member of a historically oppressed group, particularly women and people of color. As a white man, I can listen deeply and open-heartedly to the experience of people in these groups, but it is impossible for me to fully grasp, to the depths of my soul, what that experience must be like.
Not long after, someone asked me about the experience of living as a more or less moderate-progressive Episcopalian in a ruggedly conservative diocese. It is difficult and sometimes painful. I have attended diocesan conventions knowing that none of the resolutions dear to my heart would be passed. I have been told—respectfully—that I cannot lead a workshop because I am not conservative. My chances of holding a diocesan office and contributing on that level are zero. While I’ve built some satisfying relationships at convention, I feel a profound sense of otherness, of not belonging.
I wondered whether this—in some very small, very limited way—was what oppression felt like. That was my glimpse of empathy.
Now allow me to admit something. I’m not sure about this glimpse-of-empathy business. And I’d like to hear your thoughts.
On the one hand, glimpses of empathy should be handled with extraordinary care. I should never assume that, just because I’ve felt excluded at a diocesan convention, I “know what it’s like to be oppressed” as a woman or a person of color. I will never “know what it’s like”—the fear and pervasiveness and powerlessness of oppression.
Moreover, I wouldn’t want to communicate anything approaching “I know what it’s like” to my dialogue partner. She would likely take it as arrogance, and rightly so. The dialogue would suffer and perhaps break down.
On the other hand, glimpses of empathy have the potential to be extraordinarily powerful in advancing both dialogue and solidarity. If we can find some emotional/experiential foothold within ourselves to begin to identify with others—however small that foothold is—we can appreciate their experience and their mindsets from within ourselves. In doing so, we build a bond that could be very difficult to break. Our perspective on the world opens wider. Every time that happens, the capacity for opening still wider, for empathizing with still more people, grows.
Perhaps we can even put this glimpse of empathy before our dialogue partner for verification. It would require humility: not “I know what it’s like” but rather “I’ve had this experience. It’s not even close to what you’ve experienced, but I wonder if it can help me start empathizing with what you’re saying. What do you think?”
We can never “know what it’s like.” We can begin to get a tiny glimpse of what it’s like. I think this glimpse of empathy can help us do so. What do you think?
You may have seen this on the news. Would you like to join me in an online dialogue about it?
Yesterday, in hosting the day-long National Conference on Mental Health, the White House advanced its multi-pronged initiative to raise awareness of—and remove the stigma from—mental illness. The initiative includes, among other elements, a new website (mentalhealth.gov) that points to resources for people with mental illness and shares success stories.
There’s also a dialogue going on. That’s where you and I come in.
Creating Community Solutions is a series of events around the U.S. that will allow people to engage in discussion and action on mental health issues. Part of this dialogue is taking place online now. I’m helping to moderate the conversation in which people share their experiences with mental health.
Already we’ve had people share some powerful stories about mental illness. We’ve heard one woman’s lessons learned from wrestling with bipolar disorder, the challenges for students facing their first days of college, and the tale of an RN that showed an eighth-grade class the link between mental illness and homelessness.
You may have something to say about mental health. If you do, I would love to hear your voice in these conversations. Start by registering for The Civic Commons website (the host for this and many other conversations) and then come on over to http://theciviccommons.com/issues/mental-health-initiative.
For me, this is personal: I’ve wrestled with mental health issues all my adult life, so the chance to move this dialogue forward is near and dear to my heart. Do feel free to join me there.
I am a leader in my worship community who deals with many volunteers. Occasionally I run into someone who says, “If we go in this direction, I’ll have no choice but to leave.” How can I deal with this situation? Is there a dialogic way to do so?
A while back, I posted this question, invited you to respond, and told you I’d share how I answered it. (My apologies to anyone who was waiting eagerly. No excuses; life simply got in the way.)
I am here now to tell you that I answered it wrong.
For some reason, the question hit an emotional trigger with me. I could feel myself seethe a bit as I called the statement like this “emotional blackmail” and suggested that the questioner just let the person leave. Yikes. Down, boy.
I wasn’t entirely wrong. Some people do use this tactic as emotional blackmail. But many others come to “I’m leaving” from an entirely different place.
Often that place involves deeply held convictions. People on both sides of the debate over same-sex marriage may find themselves in worship communities that do not support them. A business leader may see her organization headed in one direction and her heart (or her calling) in another. A woman who is committed to raising children suddenly discovers that her life partner has decided he doesn’t want them. People in situations like these, I think, do well by themselves and others by being clear and upfront: “If we go in this direction, I’ll have no choice but to leave.”
If you’re on the receiving end of that statement, however, what do you do?
The better angels of my nature suggest the use of “gentle questions”: inquiries that empower the person to tell her story, explain the nuances behind her convictions, and explore next steps—all asked with honor and reverence for her integrity. These questions should carry the sense of “Wow. That’s fascinating. Tell me how you got there”: questions like what in your life brought you to that idea? What has made it so fundamental to you? How have you been able to live with the tension until now?
The ideal situation—and this is the hardest part—is to ask the questions with the other’s welfare uppermost in one’s mind and heart. In some cases, like the couple with fundamental differences about children, this may be well nigh impossible. In others, though, there’s a temptation to hold on to that person for personal or organizational reasons: the church needs your leadership and spiritual depth, the organization can’t go forward without you.
This, I think, is part of the value of dialogue as a habit of the heart: the inner transformation that we do in the “work of the soul” allows us to relax our grip on these people and their contributions.
It’s possible that the conversation may turn up a third path—a way in which the person can maintain her integrity and yet continue to live into the situation. Wonderful. The mistake, however, is to try steering the conversation that way.
Does all this make sense to you? How would you approach it differently? Please let me know, either here or on Facebook. I’d love to hear from you.